Magnetic Support

Magnetic helps you read dating conversations, decide what to do next, and

write a message you would actually send.

Contact

Include a short description of what happened and the iPhone model and iOS

version you are using. Do not email private screenshots or conversations.

Use a clear screenshot that shows the conversation, her profile, or your

matches screen. Magnetic only receives images you explicitly select. If

image reading is temporarily unavailable, paste the conversation or

describe the situation instead.

Check your internet connection and try again.

Open the Magnetic+ screen and tap Restore Purchases. Purchases are managed by

Apple and must use the same Apple Account that made the purchase.

Magnetic+ is billed by Apple. Cancel it in your iPhone's Settings: tap your

name, then Subscriptions, then Magnetic+. Cancel at least 24 hours before the

current period ends to avoid the next charge. Deleting the app does not

cancel the subscription. Refunds are handled by Apple at

reportaproblem.apple.com.

On Matches, tap the ⋯ on her card to open her memory, then tap Delete

everything at the bottom. Her messages, facts and history are erased from

your phone and from the Magnetic service.

On the You tab, scroll to Legal and tap Delete everything. Every match and

everything Magnetic keeps about you is erased from your phone and the

Magnetic service, and the app starts again as if it had just been installed.

It cannot be undone, and it does not cancel your subscription.